Help & Support
We're here to help you 24/7
Call Us
+1 (800) 123-4567
Email Us
support@tikla.app
+1 (800) 123-4567
Support Hours: 9am – 6pm (Mon – Sat)
Frequently Asked Questions
How do I track my transfer?
Log in to the Tikla app and go to 'Activity' tab to see real-time status updates for all your transfers.
What are the transfer fees?
Tikla charges a small fixed fee per transfer. The exact fee is shown before you confirm your transfer.
How long does a transfer take?
Most transfers are processed within minutes. Cash pickups are available as soon as your transfer is marked as Ready.
How do I pick up cash?
Once your transfer is marked Ready, visit the assigned payout office with your beneficiary ID and reference number.
Is my money safe?
Yes. Tikla uses bank-level encryption and is fully regulated. Your funds are protected at every step.
How do I get the app?
Search for 'Tikla' on the App Store or Google Play Store and download it for free.